Kullanım Koşulları

1. Parties and Scope

This agreement is entered into between Leadido and the individual or legal entity using the services ("User"). Services include all SaaS software products, APIs, web widgets, and related digital services provided under the leadido.com domain.

2. Account Registration and Security

• You must be at least 18 years old or have legal guardian approval to create an account.
• You are responsible for ensuring that the information you provide is accurate, current, and complete.
• You are responsible for maintaining account security (keeping passwords confidential, reporting unauthorized access).
• You are responsible for all activities that occur under your account.

3. Use of Services

3.1 Permitted Use

• You may use the services only for lawful purposes and in accordance with these terms.
• Real estate agents, offices, and portfolio companies may use the service for commercial purposes.

3.2 Prohibited Activities

The following are strictly prohibited:

• Using the platform to distribute spam, fraudulent content, or misleading information
• Transmitting malware or any code that threatens system security
• Reverse engineering or attempting to extract source code from the platform
• Gaining unauthorized access to other users' accounts
• Sending automated queries that place excessive load on Leadido's systems
• Sharing content that infringes third-party intellectual property rights

4. Payment and Subscription

• Paid plans are billed monthly or annually.
• Payments renew automatically at the end of each billing period unless cancelled.
• Price changes are communicated at least 30 days in advance.
• After cancellation, access continues until the end of the current period; no refunds are issued.
• No credit card is charged during the 14-day free trial.
• For payment disputes, contact billing@leadido.com within 30 days.

5. Intellectual Property

The platform, interface design, software code, logos, and content are owned by Leadido and are protected under Turkish copyright law and international intellectual property law.

Data uploaded by the user (customer information, chat flows, etc.) remains the property of the user. Leadido processes this data solely for the purpose of providing the service.

6. Privacy

The processing of your personal data is governed by our Privacy Policy. These documents form an integral part of this agreement.

7. Service Continuity and Changes

• We reserve the right to modify, suspend, or discontinue the service at any time with prior notice.
• Planned maintenance is announced in advance; notifications are made on a best-effort basis for emergencies.
• An annual uptime of 99.5% is targeted but not guaranteed.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• Leadido is not liable for indirect, incidental, special, or consequential damages.
• Maximum liability for direct damages is limited to the subscription fee paid in the month the damage occurred.
• Leadido is not responsible for disruptions caused by third-party services (payment processors, CDN providers, etc.).

9. Account Cancellation and Data Deletion

• You may cancel your account at any time via application settings or by contacting support@leadido.com.
• After cancellation, your data will be deleted within 30 days, subject to applicable legal retention obligations.
• Accounts that violate these terms may be suspended without prior notice.

10. Governing Law and Dispute Resolution

This agreement is governed by Turkish law. Disputes will first be resolved through negotiation; in case of disagreement, Istanbul Central Courts and Enforcement Offices shall have jurisdiction.

11. Changes

We reserve the right to update these terms. For material changes, you will be notified via your registered email address. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

12. Contact

• Email: legal@leadido.com
• Address: Leadido Yazılım ve Teknoloji A.Ş., [Address]